1. SCOPE OF APPLICATION
This Cancellation & Refund Policy describes the cancellation, rescheduling, and refund conditions for services arranged through the websites and landing pages operated by Julian Yehezkiel that link to this Policy (collectively referred to as the "Sites").
The Sites provide information about services available in Bali, Indonesia, and allow visitors to submit inquiries and appointment or booking requests through website forms, WhatsApp, email, or other communication channels.
The Sites covered by this Policy do not process payments directly through their inquiry forms or automatically confirm bookings. Individual service conditions are communicated and agreed upon before the booking is confirmed.
This Policy does not apply to direct online purchases of products, which are subject to separate terms.
2. HOW BOOKINGS ARE MADE
Submitting an inquiry does not, in itself, confirm a booking or appointment.
A booking is considered confirmed after confirmation by the relevant service provider or authorized representative and, where payment is required under the agreed terms, after the agreed payment has been received.
The service provider, scope of services, appointment date and time, price, currency, and other booking conditions are specified in an individual agreement, invoice, or booking confirmation.
3. PAYMENT AND PREPAYMENT
No separate advance payment is required as a standard condition under this Policy unless otherwise agreed with the client.
Payments are made according to the individual terms agreed upon before booking confirmation.
Accepted payment methods may include:

• Bank transfer.
• Bank card.
• Cash.

The available payment methods and any payment deadlines are confirmed individually.
4. CANCELLATION BY THE CLIENT
To cancel a confirmed booking or appointment, please contact us by phone or WhatsApp at +62 878 2563 0889.
Please provide your name, the scheduled service date, and relevant booking details.
Under the standard cancellation terms, payments for confirmed services are generally non-refundable when cancellation is initiated by the client, except where a refund is required by applicable law or expressly provided for in the individual booking agreement.
No separate non-refundable deposit is prescribed by this Policy.
Any restrictions on refunds apply only to the extent permitted by applicable law and the conditions properly agreed with the client.
5. BOOKING DATE CHANGES
A request to change a confirmed appointment or service date should be made no later than seven days before the originally scheduled date.
Rescheduling is possible by mutual agreement and depends on the availability of alternative dates, appointment times, or service providers.
Requests made less than seven days before the scheduled service may be considered individually.
An additional payment may be required if changing the date results in additional agreed costs. The amount will be communicated to the client before the change is confirmed.
6. CANCELLATION BY THE SERVICE PROVIDER
If a service provider cancels a confirmed booking and the agreed service cannot be provided, the client will be offered an appropriate alternative where available.
If no suitable alternative is accepted, the client will be entitled to a refund for the service not provided, subject to applicable law.
Actual, non-recoverable expenses incurred for third-party contractors may be deducted only where such deductions were properly agreed in advance and are permitted by applicable law.
Mandatory consumer rights remain unaffected.
7. REFUND PERIOD AND METHOD
Where a refund is required by applicable law or approved under the agreed booking conditions, it will normally be processed using the original payment method, where technically possible.
Refunds will be processed within 30 days after the refund has been confirmed, unless applicable law requires a shorter period.
Any lawful and previously agreed deductions for third-party expenses will be explained to the client.
8. CONTRACTORS AND UNFORESEEN CIRCUMSTANCES
Where independent contractors or third-party specialists are involved in providing a service, their availability and responsibilities are governed by the relevant booking agreement.
If an agreed contractor is unable to provide the service, a suitable replacement may be offered.
If a replacement is unavailable or not accepted, the applicable refund arrangements will be determined according to the agreed terms and mandatory legal requirements.
In the event of circumstances beyond reasonable control, including force majeure, reasonable efforts will be made to find an alternative service provider or solution within seven days, where practicable.
If the agreed service cannot be provided, any applicable refund will be handled in accordance with the booking agreement and applicable law.
9. CONTACT INFORMATION AND CLIENT RIGHTS
For questions regarding cancellations, rescheduling, refunds, or complaints, please contact:
Name: Julian Yehezkiel
Email: telegrampochta123@gmail.com
Phone / WhatsApp: +62 878 2563 0889
Address: Graha Periwi Bok A, Tabanan, Indonesia.
Additional contact information is available on our Contact Us page.
This Policy does not limit mandatory consumer rights provided under the applicable laws of the Republic of Indonesia.
If the terms of an individual agreement differ from this Policy, those terms apply only to the extent that they do not conflict with mandatory legal requirements.
Applicable Websites: Service-related websites and landing pages operated by Julian Yehezkiel that link to this Cancellation & Refund Policy.