1. General Provisions
This Privacy Policy describes the procedures for collecting, using, storing, and protecting the personal data of users of online stores and related landing pages operated by Julian Yehezkiel that link to this Privacy Policy (collectively referred to as the "Sites").
The Sites may offer flowers, dresses, swimwear, and related products or services in Bali, Indonesia. Depending on the features of each Site, visitors may browse products, submit inquiries, place orders, arrange deliveries, make payments, or request product rentals.
The data controller is Julian Yehezkiel, located at Graha Periwi Bok A, Tabanan, Indonesia.
Contact email: telegrampochta123@gmail.com.
When processing personal data, we comply with the applicable laws of the Republic of Indonesia, including Law No. 27 of 2022 on Personal Data Protection.
2. What Data We Collect
Depending on how customers interact with the Sites, we may collect:

• First and last name.
• Phone number and email address.
• Billing and delivery addresses, where required.
• Information provided through inquiry, order, checkout, or rental forms.
• Details of products selected, order quantities, sizes, colors, and customer preferences.
• Order history, booking or rental details, and delivery instructions.
• Payment status, transaction references, and other information necessary to confirm payments.
• Information concerning cancellations, exchanges, returns, and refunds.
• Correspondence and information provided when contacting customer support.
• Technical data, including IP address, browser type, device information, pages visited, and cookie usage.

Where electronic payments are available, payment information may be processed by third-party payment service providers in accordance with their applicable policies.
We collect personal data for specific, legitimate purposes related to operating the Sites and providing the requested products and services.
3. How We Collect Data
Personal data may be collected when visitors:

• Complete inquiry or contact forms.
• Add products to a shopping cart and proceed to checkout.
• Place orders or request product rentals, where available.
• Provide information for delivery or order fulfillment.
• Contact us through email, WhatsApp, Telegram, Instagram, or other available communication channels.
• Request order changes, returns, exchanges, or refunds.

Technical data may also be collected automatically through website technologies, analytics tools, advertising systems, and cookies, depending on the settings of each Site.
4. How We Use Personal Data
We process personal data for the following purposes:

• Responding to customer inquiries.
• Providing information about products, prices, availability, and rental conditions.
• Processing and confirming orders.
• Arranging product delivery, collection, or rental returns, where applicable.
• Processing payments and verifying transaction status.
• Communicating with customers regarding orders and deliveries.
• Handling cancellations, exchanges, returns, refunds, and complaints.
• Preventing fraud and protecting the security of transactions.
• Ensuring the proper functioning and security of the Sites.
• Analyzing website traffic and advertising effectiveness where relevant tools are used.
• Sending marketing communications where the required consent has been obtained.
• Complying with applicable legal and accounting obligations.

Depending on the purpose, the legal basis for processing may include user consent, performance of a contract or pre-contractual activities, compliance with legal obligations, or other grounds provided under Indonesian law.
5. Cookies and Advertising Technologies
The Sites may use cookies and similar technologies to support website functionality, shopping cart operations, customer preferences, analytics, and advertising.
Depending on the configuration of each Site, the following services may be used:

• Google Analytics.
• Google Ads.
• Tilda's built-in statistics.
• Yandex Metrica.
• Meta Pixel.

Not all of these services are necessarily used on every Site.
The actual use of analytics and advertising technologies, their purposes, and the cookies involved depend on each Site's technical settings.
Where required by applicable law, consent must be obtained before non-essential tracking technologies are activated.
Additional information about cookie categories and available management options is provided in our Cookie Policy.
6. Sharing Personal Data with Third Parties
Personal data may be shared with third parties where necessary to process orders, deliver products, provide services, maintain the Sites, or comply with legal obligations.
Depending on the features of each Site, such parties may include:

• Tilda, as the website platform provider.
• Payment processing and financial service providers.
• Delivery companies, couriers, and logistics providers.
• Product suppliers, rental providers, and other partners involved in fulfilling customer orders.
• Email and messaging service providers.
• Analytics and advertising service providers actually connected to the Sites.
• Technical support and hosting service providers.

Personal data is shared only where there is an appropriate legal basis and in accordance with applicable data protection requirements.
7. International Data Transfers
Some technical, payment, communication, and advertising service providers may process personal data outside Indonesia.
Where personal data is transferred internationally, we undertake to comply with applicable requirements of Indonesian law, including requirements relating to the protection of personal data during cross-border transfers.
8. Data Retention Periods
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal requirements.
Where a statutory minimum retention period applies to particular categories of data or electronic records, we comply with that requirement.
Retention periods depend on the category of information:

• Customer inquiries: for the period necessary to respond to inquiries and fulfill related obligations.
• Orders and transactions: for the period necessary to process purchases, deliveries, payments, returns, and relevant legal or accounting obligations.
• Rental information: for the period necessary to manage rental arrangements and related obligations, where rental services are offered.
• Customer support and complaints: for the period necessary to resolve inquiries, disputes, and related legal obligations.
• Marketing data: until the relevant consent is withdrawn or another applicable retention period expires.
• Technical data, analytics, and cookies: according to the services used, their configured retention periods, and applicable law.

When continued retention is no longer necessary or legally required, personal data is deleted, destroyed, or anonymized as appropriate.
9. User Rights
Subject to applicable law, users may have the right to:

• Receive information about the processing of their personal data.
• Request access to and copies of their personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data in cases provided for by law.
• Withdraw previously given consent.
• Request restriction of certain processing activities where permitted.
• Object to certain decisions made exclusively through automated processing.
• Exercise other rights established under applicable legislation.

To exercise these rights, please contact:
Email: telegrampochta123@gmail.com
We may request verification of identity where necessary to protect personal data and prevent unauthorized disclosure.
10. Data Security
We implement appropriate technical and organizational measures intended to protect personal data against unauthorized access, loss, alteration, misuse, and unlawful disclosure.
Access to personal data is limited to authorized individuals and service providers where necessary.
Payment-related information is handled according to the arrangements with the relevant payment service providers and applicable security requirements.
Security measures are reviewed according to the nature of the information processed and potential risks.
11. Children's Personal Data
The Sites are not intended for children to independently provide personal data or complete purchases without appropriate authorization.
Where purchases or services involve minors, a parent or legal guardian may be required to provide the necessary information or authorization.
Any processing of children's personal data is subject to applicable legal requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy when applicable legislation, business operations, website functionality, payment methods, or data processing procedures change.
The current version will be published on this page.
Where legally required, users will be informed of significant changes.
13. Contact Information
For questions regarding the collection, use, storage, or protection of personal data:
Data Controller: Julian Yehezkiel
Address: Graha Periwi Bok A, Tabanan, Indonesia
Email: telegrampochta123@gmail.com
Applicable Websites: Online stores and related landing pages operated by Julian Yehezkiel that link to this Privacy Policy, including relevant flower, dress, and swimwear websites.