1. SCOPE OF APPLICATION
These Terms describe booking cancellations and refunds for services arranged with Julian Yehezkiel through the website https://grassini.online/wedding_agency_bali, WhatsApp, or direct correspondence.
The website is used solely to collect inquiries. No payments are processed and no automatic bookings are made through the website. Individual service terms are agreed upon separately before payment and recorded in a contract, invoice, or booking confirmation.
2. HOW BOOKINGS ARE MADE
A booking is considered confirmed once the agreed payment has been received. Submitting an inquiry does not, in itself, confirm a booking.
The service provider, scope of services, date, price, currency, and other booking terms are specified in the contract, invoice, and/or booking confirmation.
3. PAYMENT AND PREPAYMENT
No separate advance payment is required. Payment is made according to the agreed terms; the booking is confirmed after payment.
Accepted payment methods: bank transfer, bank card, or cash.
4. CANCELLATION BY THE CLIENT
To cancel a booking, please contact us by phone or WhatsApp at +6287825630889. Provide your name, the service date, and booking details.
Refund conditions for cancellations initiated by the client: no refund is provided. This condition cannot restrict mandatory consumer rights established by law.
No special non-refundable payments are stipulated. Any refund restrictions may apply only within the limits of the law and properly agreed terms.
5. BOOKING DATE CHANGES
Changing a booking date is possible by mutual agreement, provided that the request is made no later than one week before the originally scheduled date.
The possibility of changing the date depends on the availability of alternative dates. An additional payment may be required when changing the date, and its amount will be agreed upon with the client in advance.
6. CANCELLATION BY THE SERVICE PROVIDER
If the service provider cancels a confirmed service and the service is not provided, the amount paid for that service will be refunded to the client after deducting expenses incurred for contractors.
7. REFUND PERIOD AND METHOD
Where there are compelling grounds for a refund, the funds will be returned using the same payment method within 30 days after the payment was made, after deducting expenses incurred for contractors.
8. CONTRACTORS AND UNFORESEEN CIRCUMSTANCES
If an agreed contractor is unable to provide the service, a replacement contractor will be offered, or the funds paid for the relevant service will be refunded.
In the event of force majeure, a replacement contractor will be sought within 7 days, or the funds paid for the contractor will be refunded.
9. CONTACT INFORMATION AND CLIENT RIGHTS
For questions regarding cancellations, refunds, and complaints:
Julian Yehezkiel
Email: telegrampochta123@gmail.com
Phone / WhatsApp: +6287825630889
Address: Graha Periwi Bok A, Tabanan, Indonesia.
Additional contact information is available on our Contact Us page.
These Terms do not limit consumer rights provided under the applicable laws of the Republic of Indonesia. If the terms of a separate contract differ, they shall apply only to the extent that they do not conflict with mandatory legal requirements.