1. SCOPE OF APPLICATION
This Cancellation & Refund Policy describes the conditions for order cancellations, modifications, exchanges, returns, and refunds for products offered through online stores and related landing pages operated by Julian Yehezkiel that link to this Policy (collectively referred to as the "Sites").
The Sites may offer flowers, dresses, swimwear, and related products or services in Bali, Indonesia.
Depending on the functionality of each Site, customers may place orders through online checkout, website forms, WhatsApp, email, or other available communication channels.
This Policy applies to orders placed through the relevant Sites, subject to the specific conditions disclosed before purchase and the mandatory consumer protection requirements of the Republic of Indonesia.
2. HOW ORDERS ARE MADE
Customers may select products and submit orders through the purchasing or communication methods available on the relevant Site.
Submitting a product inquiry does not automatically constitute a confirmed order.
Where online checkout is available, customers will be informed about the applicable payment and order confirmation process.
An order is considered confirmed once the relevant store accepts the order and any applicable payment requirements have been fulfilled.
Before confirming an order, customers should review the product description, price, size, color, quantity, delivery details, and other relevant conditions.
Customers are responsible for providing accurate contact and delivery information.
If additional information is required to fulfill an order, we may contact the customer using the details provided.
3. PAYMENT AND PREPAYMENT
Payment requirements depend on the relevant store, the products ordered, and the purchasing method available.
Accepted payment methods may include:

• Bank transfer.
• Bank card, where available.
• Cash, where accepted.
• Other payment methods offered by the relevant store.

The applicable payment method, amount, currency, and payment deadline will be communicated before the order is confirmed.
Certain products or customized orders may require advance payment.
Any advance payment requirements and applicable cancellation conditions must be disclosed to the customer before confirmation.
Where payments are processed electronically, third-party payment service providers may be involved.
Additional charges, including applicable delivery fees, must be disclosed before the customer completes the purchase.
4. CANCELLATION BY THE CUSTOMER
Customers who wish to cancel an order should contact the relevant store as soon as possible using the available contact details.
For assistance, customers may also contact us through:
Email: telegrampochta123@gmail.com
Phone / WhatsApp: +62 878 2563 0889
Please provide your name, contact details, order number if available, and the reason for the cancellation.
Cancellation options may depend on the status of the order, including whether preparation, customization, packaging, or delivery has started.
For products that have not yet been prepared or dispatched, cancellation requests will be reviewed according to the applicable order conditions.
For fresh flowers, personalized arrangements, or other products prepared specifically for a customer, cancellation options may be more limited after preparation begins, where such limitations were properly disclosed and are permitted by law.
Any cancellation restrictions or charges must be consistent with the conditions agreed before purchase and applicable legal requirements.
Mandatory consumer rights remain unaffected.
5. ORDER CHANGES AND DELIVERY MODIFICATIONS
Customers wishing to change an existing order should contact the relevant store as soon as possible.
Depending on product availability and order status, changes may include:

• Delivery address or recipient details.
• Requested delivery date or time.
• Product quantity.
• Product size or color.
• Flower arrangement details.
• Other order specifications.

Changes are subject to availability, preparation status, and delivery arrangements.
If a requested modification results in additional costs, these costs will be communicated to the customer before the change is confirmed.
If a requested change cannot be accommodated, the available options will be explained to the customer.
Any refund obligations will be determined according to the agreed order conditions and applicable law.
6. CANCELLATION BY THE STORE
In certain circumstances, a store may be unable to fulfill an order due to product unavailability, supplier issues, delivery restrictions, or other circumstances affecting fulfillment.
If an ordered product is unavailable, the customer may be offered a suitable alternative.
Any material substitution requires the customer's agreement.
If the store cannot fulfill a confirmed order and the customer does not accept an alternative, the customer will be entitled to a refund of the amount paid for the unfulfilled order.
Where only part of an order cannot be fulfilled, the applicable partial refund or other agreed solution will be communicated to the customer.
Refunds will be handled in accordance with applicable legal requirements.
7. RETURNS, EXCHANGES, AND REFUNDS
Customers should inspect delivered products and contact the relevant store promptly if an item is damaged, defective, incomplete, or materially different from the confirmed order.
When submitting a complaint or return request, please provide:

• Customer name and contact information.
• Order number or other proof of purchase, if available.
• Description of the issue.
• Photographs of the product, where relevant and reasonably available.

Requests involving defective, damaged, incorrect, or improperly supplied products will be reviewed in accordance with applicable consumer protection law.
Depending on the circumstances, an appropriate remedy may include a replacement, exchange, repair where relevant, refund, or another solution required or permitted by law.
Returns or exchanges requested because a customer has changed their mind or selected an unsuitable size are subject to the store's conditions disclosed before purchase and applicable law.
Where a return is accepted, the customer will be informed about the return procedure, any applicable shipping arrangements, and the next steps.
Where a refund is required by law or approved under the applicable order conditions, it will normally be made through the original payment method where technically possible, or through another agreed method.
Refund processing periods will comply with applicable legal requirements and any valid timeframe communicated to the customer.
No provision of this Policy excludes mandatory consumer rights.
8. PRODUCT-SPECIFIC CONDITIONS AND UNFORESEEN CIRCUMSTANCES
8.1. Flower Shop — Flowers and Bouquets
Fresh flowers and bouquets are perishable products and may vary naturally in color, size, shape, and seasonal availability.
Customers should provide accurate delivery information and make appropriate arrangements for the recipient to receive the flowers.
Requests to cancel or modify a flower order should be submitted as early as possible.
Cancellation options may depend on whether the flowers have already been purchased, arranged, customized, or dispatched, subject to the conditions disclosed before purchase and applicable law.
If flowers arrive damaged, significantly deteriorated, or materially different from the confirmed order, customers should contact the store promptly so the issue can be reviewed and an appropriate remedy provided.
8.2. Dresses in Bali — Dresses and Related Products
For dress purchases, customers should review product descriptions, sizes, colors, and other specifications before placing an order.
Exchange and return requests relating to size or personal preference will be considered according to the store's disclosed conditions and applicable law.
If a dress is defective, damaged, or materially different from the confirmed order, the customer may request an appropriate remedy under applicable law.
Where dress rental services are offered, separate rental conditions must be communicated and agreed upon before confirmation.
These conditions may address rental duration, deposits, collection and return arrangements, cleaning, damage, and late returns.
Rental-specific charges or restrictions apply only where properly disclosed, agreed upon, and legally permitted.
8.3. Swimwear Bali — Swimwear and Related Products
Customers should review product sizes, descriptions, and other specifications before placing an order.
Returns or exchanges of swimwear based on personal preference or size selection may be subject to hygiene-related conditions, where these conditions were disclosed before purchase and are permitted by applicable law.
Hygiene-related restrictions do not exclude mandatory rights concerning defective, damaged, incorrect, or otherwise non-compliant products.
Customers who receive an incorrect or defective item should contact the store promptly for assistance.
8.4. Unforeseen Circumstances
Delivery delays or fulfillment difficulties may occasionally arise due to circumstances beyond reasonable control, including severe weather, transport disruptions, supplier failures, or other extraordinary events.
Where such circumstances affect an order, reasonable efforts will be made to inform the customer and propose an appropriate solution.
If the agreed order cannot be fulfilled, the customer's rights to cancellation, replacement, or refund will be determined in accordance with applicable law and the agreed order conditions.
9. CONTACT INFORMATION AND CUSTOMER RIGHTS
For questions regarding order cancellations, modifications, delivery issues, exchanges, returns, refunds, or complaints, please contact:
Name: Julian Yehezkiel
Email: telegrampochta123@gmail.com
Phone / WhatsApp: +62 878 2563 0889
Address: Graha Periwi Bok A, Tabanan, Indonesia.
Additional contact information is available on our Contact Us page.
For information about placing orders, payments, deliveries, and other purchasing conditions, please refer to our Terms & Conditions.
This Policy does not limit mandatory consumer rights provided under the applicable laws of the Republic of Indonesia.
If the terms of an individual order agreement differ from this Policy, those terms apply only to the extent that they do not conflict with mandatory legal requirements.
Applicable Websites: Online stores and related landing pages operated by Julian Yehezkiel that link to this Cancellation & Refund Policy, including relevant flower, dress, and swimwear websites.